Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel?''s-and their own-success.

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Hotel Operations Management

  • Product Code: 9789813136625
  • Delivery: 7 working days
  • Availability: 1467
  • Author: David K. Hayes, Jack D. Ninemeier, Allisha A. Mille
  • Publisher: Pearson
  • Edition: 3
  • Copyright: 2020
  • Table of Contents
  • ₱1,078.00


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